If your order is unshipped/not dispatched (i.e. you did not receive a tracking number), there is a chance we may be able to cancel your order. Please email us as soon as possible with your order number.

If we are unable to cancel, you may return any unwanted items. 


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused/unmodified and in the same condition that you received it. It must also be in the original packaging.


Our address:

5557 Baltimore Ave, Suite 500-911 

Hyattsville, MD 20781

Our full return policy can be found here: https://keyprotek.com/pages/refund-policy